Production and delivery times depend on the product type, the configuration, the level of customisation, the complexity of the project, material availability and the volume of orders in production.
Each order is assessed individually, and the estimated lead time is given in the quotation or when the order is confirmed.
For orders already in progress, the P-AIR Systems team can tell you how production and delivery are advancing.
Yes, transport and installation can be arranged, depending on the product type and the project requirements.
For tents, halls, modular structures and other large products, the transport and installation method is set according to the configuration, the delivery location and the access conditions.
The services included and any extra costs are stated in the quotation.
Transport is quoted individually, and the cost can vary depending on:
The exact transport cost is given before the order is confirmed.
It depends on the product type, its size and its configuration.
Some tents and light equipment need no special machinery, while halls, structures and large components may require a forklift, a crane, a telehandler or other unloading equipment.
The P-AIR Systems team agrees the unloading method with you before delivery.
For some products, collection is possible by appointment and with prior confirmation.
Whether you can collect depends on the product type, its size, availability and the vehicle you will use.
Please contact the P-AIR Systems team before travelling, to confirm the collection and loading arrangements.
Return conditions
The right of withdrawal and the return conditions apply in accordance with the law in force and with the P-AIR Systems Terms and Conditions. For distance contracts concluded with consumers, the right of withdrawal is exercised under the conditions provided by law.
Customised products
Products made to the customer's specifications or clearly personalised may be exempt from the right of withdrawal, as provided by the applicable law. This exemption does not affect your rights regarding the conformity of the product.
How to request a return
To start a return, please contact the P-AIR Systems team through the form on the website, by email or by phone. We will review the situation and tell you the steps that apply to your order.
Return costs
The direct costs of a return depend on the nature of the order, the reason for the return and the conditions communicated before purchase. Where the product is not in conformity or the situation is attributable to the seller, the rights and obligations provided by law apply.
Refunds
Once the product has been received and checked, any amounts due are refunded in accordance with the applicable law and the contractual terms of the order.
All our products come with a warranty and dedicated technical support.
Warranty period
P-AIR Systems products are covered by a warranty in accordance with the applicable law and the conditions set out in the quotation, the contract, the warranty certificate and/or the product's technical documentation.
The length and terms of the warranty may vary with the product type, the configuration and the conditions of use.
What the warranty covers
The warranty may cover non-conformities or defects that appear under normal use, within the limits and conditions set for that product.
As a rule, the warranty does not cover damage caused by improper use, unauthorised installation or repairs, failure to follow the instructions for use, or other situations described in the product documentation.
How to make a warranty claim
To make a warranty claim, please contact the P-AIR Systems team and send us the product details, the order documents and a description of the problem.
Each claim is assessed according to the product and the applicable conditions, and the solution is agreed in line with the law and the contract documents.
More information
For the exact warranty terms of a tent, hall, tarpaulin or other P-AIR Systems solution, see the product documentation or contact our team.
Compliance requirements, standards and certifications differ with the product type, the configuration and the field in which it will be used.
For each project, the P-AIR Systems team can provide the technical documentation, declarations of conformity, certificates and other documents available and applicable to the product requested.
P-AIR Systems relies on the production and quality-control infrastructure and systems of POP Industry, but the conformity documents have to be reviewed individually for each product and configuration.
Viewings of some products can be arranged by appointment, depending on what is available at the time.
Because many P-AIR Systems solutions are built or configured for each project, not every model and configuration is always available to view.
Please contact the team before your visit to check which products can be shown.
Yes, spare parts, components and compatible accessories are available for some products.
Availability depends on the product, model and configuration. The P-AIR Systems team can help you identify the right part and check its availability, price and estimated delivery time.
Payment methods are agreed according to the product, the order value and the commercial terms.
Depending on the order, the following may be available:
For eligible products, payment in instalments may be available through our financing partners.
The payment method for each order is confirmed in the quotation or by the P-AIR Systems team.
Yes. P-AIR Systems rents out selected tents, tarpaulins and temporary structures, depending on availability and the project requirements.
Rental solutions can be used for events, temporary projects, exhibitions, sports activities, emergency response and other specific applications.
The rental period, configuration, transport, installation, dismantling and costs are agreed individually for each request.
STARTING FROM 9000 €
*The price varies depending on the selected configurationModular structure for storage, logistics, production and the temporary extension of operating space.
STARTING FROM 10000 €
*The price varies depending on the selected configurationHigh-capacity modular hall for industrial, logistics and storage applications.
